Retail in the age of the empowered customer [webinar] 2024

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Learn about all the latest retail strategies to engage the empowered consumer with renowned retail expert Nancy Georges.

Every business owner knows that customer experience is the foundation for growth. But the retail landscape has changed significantly over the last two years. Renowned retail expert Nancy Georges will share insights into modern retail strategies that cater to the empowered consumer - securing growth and delivering customer loyalty.

Delve into the dynamic world of modern retail. Explore strategies for engaging the empowered consumer, emphasising personalised experiences and digital innovation for sustainable growth.

Key takeaways

• Understanding the empowered customer and their impact on retail

• A retail strategy that aligns with changing consumer behaviours and preferences

• Innovative approaches to enhance customer experience, both online and in-store.

• Customised learn along resources to support your business growth

About the speaker

Nancy is a business and retail strategist with over 30 years experience in all areas of business: strategy, marketing, digital integration, and retail. Nancy works with clients in Australia, Asia, the US, and Europe to ensure growth and profitability.

Nancy created Innovation Pitchfest, a world first event that gave local Australian designers and innovators a platform to showcase and promote their work internationally. She is also the author of, '7 Powerful Ways To Boost Retail Profits.'

The Reboot webinar series is brought to you by the City of Sydney, and proudly supported by the Service NSW Business Connect program.

Check out other Reboot events in this series

• Diversity dream: creating inclusive workplaces

• Customer connection: gain loyalty and drive growth

• Cybersecurity serenity: calming online threats

• Alternative models for business growth

• Unbreakable business: building resilience